Terms of Service

By creating an account, connecting a business channel, or using any part of Ordira, you agree to be bound by these Terms of Service. If you are accepting on behalf of a business, you confirm that you have the authority to bind that business to these terms.

If you do not agree with any provision, do not use the platform.

Ordira is an AI commerce operating system operated by Veritas Global Technologies Ltd (RC No. 7950823) that helps merchants automate chat commerce and operational workflows on channels such as WhatsApp and Instagram.

The platform is built to interpret customer intent, apply merchant rules, coordinate catalog and workflow tools, generate payment flows, verify settlement, and support operator handoff where needed.

Ordira is not a general-purpose chatbot, a broadcast marketing tool, or a platform for unlawful activity.

To use Ordira, you must provide accurate and complete registration information. You are responsible for:

• Keeping your login credentials confidential
• All activity that occurs under your account
• Promptly notifying us if you suspect unauthorised access

We may suspend or terminate accounts that provide false information or violate these terms.

When you connect a messaging channel or other merchant surface to Ordira, you confirm that you are authorised to do so.

You grant Ordira permission to process messages, orders, and workflow events on your behalf within the boundaries of the service.

You remain subject to the policies of the third-party platforms you connect, including Meta's rules where applicable.

You agree to use Ordira only for lawful commerce and merchant operations. You must not use the platform to:

• Send spam, fraudulent, or misleading communications
• Harass, threaten, or impersonate other people or businesses
• Sell illegal, counterfeit, or prohibited goods
• Attempt to reverse-engineer or disrupt the platform
• Circumvent merchant rules, payment verification, or platform safeguards

We may investigate suspected violations and suspend access when necessary to protect the platform or its users.

You retain ownership of the content you upload to Ordira, including catalogs, pricing, merchant policies, workflow rules, and supporting business materials.

By uploading that content, you grant Ordira a limited licence to store, process, and transmit it solely for the purpose of operating your service.

You are responsible for keeping your content lawful, accurate, and up to date.

Ordira is designed to act within the constraints of your configured catalog, business rules, workflow policies, and payment state. It does not invent unavailable items or mark payments as complete without verification.

However, AI systems are not infallible. You acknowledge that:

• The system may occasionally misinterpret customer intent
• Human review and handoff remain available for edge cases
• You are responsible for monitoring how the platform is deployed in your business

Ordira provides tools to help you control the workflow, but it does not remove your responsibility for your business operations.

Ordira may charge platform fees, subscriptions, or rollout-specific commercial terms depending on the deployment model you agree to.

Where fees apply, you authorise us to charge the payment method attached to your account according to the agreed billing terms.

Third-party transaction or messaging charges imposed by connected platforms are your responsibility unless a written agreement states otherwise.

When customers interact with your Ordira-powered workflow, they may share personal information such as names, phone numbers, delivery addresses, and order preferences.

You are responsible for using that customer data lawfully and only for purposes connected to the order or service experience the customer expects.

Ordira's handling of that data is described in our Privacy Policy.

All software, code, design, trademarks, and platform materials created by Ordira remain the property of Ordira or its licensors.

You receive a limited, non-transferable licence to use the platform for your business during the term of your access. That licence does not allow you to copy, resell, sublicense, or create unauthorised derivative works from the platform.

We aim to keep the platform reliable, but we do not guarantee uninterrupted availability. Scheduled maintenance, third-party outages, and infrastructure incidents may affect service.

Ordira also depends on external providers such as payment processors and messaging platforms. We are not responsible for downtime caused by services outside our control.

To the maximum extent permitted by law, Ordira and its affiliates are not liable for indirect, incidental, consequential, or special damages arising from your use of the platform.

Our total liability for any claim connected to the platform will not exceed the amount you paid us in the three months preceding the event giving rise to the claim, except where liability cannot be excluded by law.

You may close your account at any time. We may suspend or terminate access if:

• You materially violate these terms
• Your account is used for fraud, abuse, or unlawful activity
• Required payments remain unpaid beyond any grace period
• We are required to act by law or regulation

Where practical, we will provide notice before taking final action.

We may update these Terms of Service as the product, pricing, or legal environment changes. When the changes are material, we will notify you in advance.

Continuing to use Ordira after the effective date of an update means you accept the revised terms.

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from or relating to your use of the platform will be subject to the jurisdiction of the courts of Nigeria.

For questions about these Terms of Service, contact us:

Email: hello@tryordira.com Response time: We aim to respond within 3 business days.

Operating Entity: Veritas Global Technologies Ltd RC No. 7950823 (Corporate Affairs Commission, Nigeria) 59, Ajayi Road, Ikeja, Lagos State, Nigeria